Realizing that manufacturing is a fast-paced and demanding space, the firm leverages Salesforce Cloud which offers a platform that can be designed to create a personalized, connected, mobile community where partners, customers, and employees can connect and collaborate. In addition, Salesforce CRM is a great tool for manufacturers to gain better tracking, insight, and history of sales activities. With extensive experience, Alternative designs and implements a highly customized Salesforce Community, creating a better collaboration to keep thousands of documents and resources organized and accessible to partners, distributors, and employees.
Over the years, Alternative has assisted several organizations to develop accurate visibility of sales and manufacturing. “We work in a lot of different industries and provide interesting insights into what may be a better approach to solve the issue at hand,” asserts Vivian.
Focuses on bringing the best of the cloud to manufacturers through technology solutions products that are lighter, smarter, and available from anywhere.
In one instance, ChemArt Connect a company that designs and manufactures custom collectibles—approached Alternative as they wanted to access and gain knowledge of using customer information effectively to streamline processes and maintain competitive advantage as their CRM module within ERP system was a frailty. Alternative helped them by implementing an effective CRM—Salesforce—that not only gave access to customers’ data, but also enabled them to manipulate it in a way that would make their jobs easier. The integration of Salesforce with Epicor ERP enabled visibility, accountability, collaboration, reporting, and tracking of accounts to create meaningful reports for sales data. In addition, it improved customer response time to automate lead capture and defined assignment rules, diminishing the annual processes managed in Excel. Alternative productizes solutions for customers in order to keep solution costs down and the ROI up.
Having a perfect formula that can be scaled up effectively in the coming years, Alternative is looking to create world-class technological solutions to address the need for unique expertise in consulting services—pioneering a new path. With various clients across the U.S. and the rest of the world, Alternative Technology Solutions strives to maintain a supportive environment conducive for growth and innovation.